Problem Card · Growth · Organize It

Accountability Exceeds Authority

You may recognize this when

  • Functional leaders own outcomes but cannot control enough of the pricing, hiring, spending, customer or operating decisions that influence them.
  • They either escalate routine judgment or become cautious and wait.
  • The remedy is to align the outcome with enough authority, information, resources and interfaces to make accountability credible.

What it looks like

Functional leaders own outcomes but cannot control enough of the pricing, hiring, spending, customer or operating decisions that influence them. They either escalate routine judgment or become cautious and wait. The remedy is to align the outcome with enough authority, information, resources and interfaces to make accountability credible.

A question to test it

What recent example from your own company would confirm or rule this out?

Source: Growth problem registry

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